1. What you are paying for
At this stage we do not sell products through this website. Any payment made through a donation or tip button is a voluntary contribution towards the development of the The Curious Plant plant care system. You receive no goods, services, equity, membership, discount entitlement or other consideration in exchange, and no delivery obligation arises on our side.
2. Donations are generally non-refundable
Because donations are voluntary and nothing is supplied in return, they are generally non-refundable once processed. Each donation is a one-time payment: there is no subscription, no recurring charge and therefore nothing that needs to be cancelled later.
3. When we will refund you anyway
We are a small company and we would rather be fair than formal. We will refund a donation in full if:
- the payment was made by mistake, or the wrong amount was entered;
- you were charged twice for the same donation;
- the payment was unauthorised or fraudulent;
- there was a technical error in processing your payment.
Please contact us within 14 days of the payment date so we can sort it out quickly. Outside that window we will still look at your request in good faith — just tell us what happened.
4. How to request a refund
Email [email protected] with:
- the date and amount of the payment;
- the email address used at checkout;
- a short note on why you would like the donation refunded.
We aim to reply to every request within 3 business days. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the money typically appears within 5–10 business days after we process it. We do not charge any fee for issuing a refund.
5. Payment processing
Payments are handled by Stripe. We never see or store your full card details. Refunds are returned through Stripe to the same payment method used for the original donation — we cannot pay a refund out to a different account or card.
6. Cancellations
There are no recurring payments, memberships or subscriptions to cancel. If a donation is still pending and has not yet been captured, contact us immediately and we will do our best to stop it before it settles.
7. Once the shop opens
When the The Curious Plant shop launches (planned for Spring 2027), physical product orders will be governed by separate terms of sale. Those will include the statutory right of withdrawal for consumers in the EU — 14 days from receipt of the goods, in accordance with German and EU consumer law — together with clear return, exchange and warranty conditions. This donation policy does not limit any statutory consumer right you may have.
8. Contact
The Curious Plant UG (haftungsbeschränkt), Germany
Email: [email protected]
We answer every message personally. If something about a payment does not feel right, tell us — we will make it right.